友邦保险集团数据隐私原则声明

更新于： 2009年6月11日

客户对友邦保险集团能适当处理其信息的信赖和信任为友邦保险集团（AIA）最重要的资产之一。 客户期望我们公司准确维护其信息，保护信息免遭篡改和错误影响，不会遭到盗窃以及无未经客户授权泄露信息之虞。

在处理数据隐私和数据安全问题时，除了遵守适用的隐私法律和规章制度，友邦保险集团还遵循以下原则：

• 认可隐私和数据安全对我们的客户重要性；
• 在管理客户的帐户、提升客户服务、合法市场促销活动、或根据适用法律的规定以及标准行业惯例的进行的其他活动的等必要情形下应限制与第三方共享客户的私人信息。
• 如果出于市场营销目的，在适用法律规定的范围内，客户的私人信息被第三方共享时，客户有权获得机会限制这些信息的共享，或者在共享这些私人信息前，应当取得客户的同意；
• 鉴于各相关法律法规要求和符合良好商业惯例的情形下，友邦保险集团可以签订协议向第三方（不论为附属或非附属公司）提供客户的私人信息，包括非公开的私人信息和受保护的健康信息，只要协议规定该第三方能够以符合友邦保险集团的政策、可适用法律和行业惯例的方式处理接收的信息；
• 在跨境传递客户数据时，应分析数据流以保证符合适用于限制跨境数据传输的法律；
• 遵守所有适用法律，包括任何谢绝来电和禁止滥发垃圾邮件的立法，关于通过互联网进行交易，电子邮件营销、电话营销、直接邮件营销和关于确认数字的立法；
• 建立符合适用法律和友邦保险集团政策的程序和保证，以保护客户信息的安全性、机密性和完整性。

友邦保险集团承认其负有有关收集、持有、处理或使用私人数据的责任。 您可以选择不向我们提供所要求的私人数据，但这样做会影响到我们为您提供服务的能力。

我们有时会出于为您服务的目的使用您的私人信息，包括但不限于处理您的申请，评估和处理您的索赔，以及其他有关友邦保险集团颁布的政策的其他任何行政管理，用于友邦保险集团的内部目的，管理和促进友邦保险集团的业务活动，满足法律的要求以及用于促进市场营销的目的。 出于与上述相关目的，私人数据可向本地和海外提供给我们的子公司和附属公司以及任何为友邦保险集团提供行政管理或其他服务的代理人、合约方或第三方、或任何友邦保险集团的成员。

您有权查询及更改您的个人信息。具体更改方式请先致电我公司服务热线进行查询:

800-8203588（固话拨打）
400-8823588（手机拨打）

 

Statement of AIA Group Data Privacy Principles

Updated: June 11, 2009

Among the most important assets of AIA Group is the trust and confidence that are placed in AIA companies to properly handle information. Customers expect our companies to maintain their information accurately, protected against manipulation and errors, secure from theft, and free from unwarranted disclosure.

In addressing data privacy and data security issues, in addition to complying with applicable privacy laws and regulations, AIA companies should follow these principles:

• Recognize the importance of privacy and data security to our customers;
• Limit the sharing of a customer’s personal information with third parties to those circumstances necessary to administer a customer’s account, enhance customer services, promote legitimate marketing activities, or otherwise in accordance with applicable law, and standard industry practices;
• When customer personal information is shared with third parties for marketing purposes, to the extent required by applicable laws, customers should be provided an opportunity to restrict the sharing of such information, or customer consent should be procured prior to the sharing of such personal information;
• Enter into agreements, where required by various laws and regulations, and as consistent with good business practices, with third parties (whether affiliated or non-affiliated) receiving customer personal information from AIA companies, including nonpublic personal information and protected health information, providing that the third party will handle that information in a manner that is consistent with AIA policies, applicable law, and industry practice;
• When transferring customer data cross-border, analyze the data flows to ensure compliance with laws applicable to the restriction of cross-border data flows;
• Comply with applicable laws, including any Do Not Call and Do Not Spam legislation, in relation to conducting business via the Internet, email marketing, telemarketing, direct mail marketing and legislation regarding identifying numbers;
• Establish procedures and safeguards consistent with applicable law and AIA policies to protect the security, confidentiality and integrity of customer information.

The AIA Group recognizes its responsibilities in relation to the collection, holding, processing or use of personal data. You may choose not to provide us with the requested personal data, but failure to do so may inhibit our ability to do business with you.

From time to time we may use your personal information for purposes relating to our business with you including, but not limited to, for the purposes of processing your application, the assessment and processing of claims and any other administration relevant to any policy issued by AIA, for AIA’s internal purposes, to manage and promote the business activities of AIA, to meet requirements imposed by law and for marketing and promotional purposes. In connection with these purposes, the personal data may be made available, locally and overseas, to our subsidiary and affiliated companies and to any agent, contractor or third party who provides administrative or other services to AIA or any member of the AIA Group.

You have the right to access, and request the correction of your personal data. Details please call our service line. Thanks.

Hotline: 800 820 3588 (Toll Free)
400 882 3588 (Mobile only)